Return

If the products are not what you expected, you can return them within 30 days from the delivery date.

We inform you that there is no exchange option in our e-shop. The customer can return the product and place a new order choosing another desired size/product.

To return goods, please contact us by email. by mail - info@lartemilano.com, we will send a form - a request to return the product.

You can return the package at your own expense to our address below:
UAB "Baltijos didmena"
Sodybų g. 30, Vilnius
LT-02121, Lietuva
Tel. +37052100800

The shipment must contain:
- goods (with labels and original packaging);
- completed return act

 

When returning goods, it is necessary to comply with the following conditions:
- the returned product must be in its original, neat and undamaged packaging (this clause does not apply when returning a defective product);
- the product must be undamaged by the Buyer;
- the product must be unused, without losing its commercial appearance (label intact, protective film not torn off, etc.) (this point does not apply in the case of returning a low-quality product);
- the returned product must be of the same configuration as the one received by the Buyer;
- the returned goods must be placed in an additional protective (for transportation) packaging (eg: a box or a protective envelope).

 

Returns will be inspected and accepted upon receipt. Money is returned immediately, but no later than within 14 (fourteen) calendar days.
When returning a product of poor quality or not in accordance with the ordered product, the return costs are paid by the Seller. In this case, the Buyer must provide a receipt for the return shipment.