Refund policy
Returns and refund policy
Seller: UAB „Baltijos didmena“, company code 125702927, VAT code LT257029219, registered office Trakų g. 3, LT-01132 Vilnius, Lithuania. Email info@lartemilano.com, phone +370 5 210 0800.
1. Order confirmation
An order is confirmed, and the contract is concluded, only once payment has been received. We confirm this by email.
2. Right of withdrawal – 30 days
You may withdraw from the purchase without giving any reason within 30 days of the day on which you, or a person you named (other than the carrier), received the last item of the order. If the last day falls on a weekend or public holiday, the period runs until the next working day. (The law requires 14 days – we give you 30.)
3. How to withdraw
Sign in to your account (the "Withdraw from contract here" link is at the bottom of every page; you sign in with your order email and a one-time code), open the order, click "Cancel or return", choose the items and submit the request. We confirm receipt by email and, once approved, send you the return instructions.
You may also withdraw by any other clear statement, for example by completing the model form below. Your withdrawal is on time if you send it before the period ends.
4. Cancelling before shipping
While your order has not yet been shipped, please request cancellation in your account ("Cancel or return"). We will cancel an unshipped order and refund the full amount paid. If the order has already been shipped, the return procedure applies (section 5).
5. Returning the goods
Please send the goods back no later than 14 days after you notified us of your withdrawal, to:
UAB „Baltijos didmena“ (warehouse)
Sodybų g. 30
LT-02121 Vilnius, Lithuania
Phone +370 5 210 0800
You pay the cost of returning the goods (except for defective or wrong items – see section 8). Please pack the goods so they are not damaged in transit and include your order number.
6. Condition of the goods
You may inspect and try on the goods as you would in a shop. Please return them with their labels and, where possible, in the original packaging. Opening the packaging does not remove your right of withdrawal, but you are liable for any loss in value caused by handling beyond what is needed to establish the nature, characteristics and functioning of the goods (for example worn, washed or damaged items, or removed labels).
7. Refunds
- We refund without undue delay and no later than 14 days after receiving your notice of withdrawal.
- We refund the price of the goods and the original delivery cost (up to the cost of the cheapest standard delivery we offer).
- We refund using the same payment method you used, unless we expressly agree otherwise; you are not charged any fee for the refund.
- We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier.
8. Defective or wrong items
You have a 2-year legal guarantee of conformity. If you receive a defective, damaged or wrong item, please submit a return request in your account and state the reason. In that case we cover the return costs – send us the postage receipt and we will reimburse it.
9. Exchanges
We do not offer exchanges. If you would like a different size or item, please return the item and place a new order.
10. Complaints
If you have a complaint, please contact us by email first – we will do our best to resolve it quickly. If we cannot resolve it, you may contact the State Consumer Rights Protection Authority of Lithuania (A. Goštauto g. 12, LT-01108 Vilnius, vvtat.lrv.lt).
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: UAB „Baltijos didmena“, Sodybų g. 30, LT-02121 Vilnius, Lithuania, info@lartemilano.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ______
Order number: ______
Ordered on (*) / received on (*): ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is sent on paper): ______
Date: ______
(*) Delete as appropriate.